Frequently Asked Questions
We are looking forward to meeting you!
If we have not answered any of your questions listed below, please fill out the enquiry form and we will get in contact with you to advise further.
BRIDAL
Where are you located?
Bridal & Event services are located throughout Sydney.
We travel throughout NSW for Weddings or Group Bookings only. Places included Hunter Valley, Central Coast, Blue Mountains, Bowral and South Coast.
For all regular hairdressing services, we are located inside a salon based in Camden, NSW.
What days do you work? Do you work evenings?
We secure our Bridal & Event bookings over the weekends.
Bridal bookings on request during the week.
Unfortunately, we don’t work evenings.
Do I need to book a trial? If so, when should we book it? Where are you located?
Booking a trial is all personal preference.
Trials are usually booked 3 - 4 months prior to your wedding/event date and are booked for a time slot of 2 hours.
We are a freelance hairstylist, so we travel to where you are located.
The reason why we do trials, is to have the opportunity to get to know you and your hair before your big day. We get the chance to use different products and appliances to see what works best with your hair. We speak about your colour & cutting preferences, headpiece, veil and the preparing of the bridal party’s needs.
How much notice do I need to book an appointment?
We prefer at least 3 weeks notice, but not guaranteed. If you know the date of your event, please advise us ASAP. Weekends do get pretty booked up months in advance, but you may get lucky.
Do I need to pay a deposit for my booking?
We do take deposits to ensure your booking is secured and confirmed.
Deposit Payments:
Bridal Bookings - $300.00
Event Bookings - $100.00
All deposits, are taking off the total amount due on the day.
Please see Terms & Conditions for more information on deposits.
Do I need to pay an additional travel fee?
Travel Fee may be applicable to bookings within Sydney.
Travel fee is required if located beyond Sydney.
Travel Fees:
Within 1 hour - $200.00
Within 2.5 Hours - $350.00
3 Hours or More - $400.00 +
Do you have an Assistant/Second Hairstylist?
This will depend on the number of people in the booking and the time you need to be ready by. Our assistants are organised by us.
- If you have more than 6 people in the booking, then Justine will definitely require an assistant or a second hairstylist.
- If there are less than 6 people, Justine is able to perform on her own, unless an assistant is requested by the bride/organiser.
- If timing is limited to an early finish, an assistant or second hairstylist will also be required.
Assistants are required to help prep the hair.
Second Hairstylists are required to style hair alongside of Justine.
Assistant/Second Hairstylist fee - $250.00
Do you travel just for 1 person?
Due to recent changes, unfortunately, we will only be securing bookings for group bookings only,
2-3 people will be the min. requirement, (depending on location) within Sydney.
4 people will be the min. requirement if located more than 1 hour travel.
Can you please give me a quote over the phone?
We prefer you to fill out the enquiry form online. This will provide us with all the information we will need for the day and to send over your personalised quotation. We also prefer to have all discussions in written responses rather than verbal.
How long will you need to allow per person?
Roughly 45mins - 1 hour per person.
Do you supply Hair extensions?
No hair extensions are supplied by us. You are welcome to provide your own, a $15.00 surcharge will incur per person as this will take up additional time to style.
All Buns & Sponging are provided, free of charge.
When should I wash my hair? Do you prefer it clean or dirty?
We require your hair to be washed the day/night before.
Unless, you are having a blowdry only.
Everyone’s hair is different and may require different instructions when prepping. If you are unsure, please feel free to ask.
How To Wash:
Step 1: Shampoo and scrub your hair/scalp twice.
Step 2: Condition the hair on the ends only, and rinse out thoroughly.
Step 3: A light blow dry is totally fine. *Please do not use any products or other heat appliances such as straightener or curling wands.
Do I need to set up any other equipment before you arrive?
Not at all. A low-back chair, table and a wide space is absolutely perfect!
Do you do mobile haircuts & colours?
No, unfortunately we don’t.
But we recently opened up in a salon located in Camden, NSW. Please visit our colour page for more information.
COLOURS
Where are you located? Are you mobile or located in salon?
For all regular hairdressing services I am located in a salon based in Camden, NSW.
Please visit the ‘Hair Services’ page for more information.
No, unfortunately I don’t do mobile hair services.
What days do you work? Do you work evenings?
Unfortunately, I don’t work evenings.
I am currently taking bookings starting from October 10th 2023.
Tuesday - Friday: 9:30am - 5:00pm
Saturday - Sunday: On Request
Can you please quote over the phone?
We don’t do phone consults, but we can give you a rough estimate if you share photos of what your hair currently looks like and inspiration photos of what you’d like to achieve. This gives me a rough idea on what you need to get done. In saying this, it is best to see me in person, where I can analyse your hair thoroughly and quote you before the job is done.
How do I book an appointment?
Please head over to the ‘hair services’ page and fill out the enquiry form.
Eventually, I will have an online booking system.
Do I need to pay a deposit for my booking?
Yes, I do take deposits to ensure your booking is secured and confirmed.
Colour Bookings - $50.00
All deposits, are taking off the total amount due on the day.
Please see Terms & Conditions for more information on deposits.
What happens if I’m not happy with my hair after the service is completed?
We do not issue refunds. However, should you have any concerns or are not satisfied about the service I have provided, please notify me asap or within 5 days post-service.
I always like to ensure you are always happy with the service I provide.
I love knowing that when you leave the salon, you leave feeling confident and beautiful and ready to conquer the rest of the day!
How long does my colour take?
Timing varies to what you are needing to get done.
For example, if you are only getting a full tint & Blow dry Only, it may take around 1 1/2 hours, but if you were having a Balayage or colour correction, this could take up to 5-6 hours. It really just depends on what you need done and, of course, thickness and length may play a part in it too.
Do you do Hair extensions?
No, Unfortunately, we don’t.
Should I wash my hair before a colour? ?
It isn’t necessary to wash the hair before a colour, but it’s also not great to have it too dirty either.
When a colour is applied to freshly washed hair, it could cause sensitivity due to the follicles in the scalp being open. You’re natural oils actually produce some protection around the follicle.
But if the hair is too dirty, the oils that protect the hair shafts, can cause the colour to slip, therefore could end up being translucent (not covered).
We appreciate you have read our FAQs.
For more information, please see our Terms & Conditions.
We look forward to performing our services on your hair.